Support
Here to help
Write to us and a person will answer. We aim to reply within [response time — TODO].
Contact us
Email: [support email — TODO]
Post: [Legal entity name — TODO], [registered address — TODO]
For anything to do with your data, use [privacy email — TODO]. To report something in the community, use the report option in the app — it reaches the moderation queue directly, and you'll hear back when it's closed.
Frequently asked
- I missed a day. Have I lost my progress?
- No. Yesterday didn't happen; today still counts. Days you completed stay completed, and nothing you've already earned is taken away.
- What happens to my streak?
- A streak is a record of days that happened, not a possession you can lose. If it resets, the days behind it still stand.
- Can other people see my measurements or photos?
- No. Measurements, body-fat estimates and progress photos are private to your account and there is no way to share them.
- Does a challenge change while I'm part-way through it?
- Never. You're on the version you started, and published versions are fixed. New versions only affect people starting fresh.
- How do I manage or cancel my subscription?
- Through the app store you bought it from — the App Store or Google Play. [Step-by-step wording — TODO.]
- How do I delete my account?
- [Deletion route and timeframe — TODO.]